![]() They act like didn't believe in their clients and they sell tickets that didn't work. Their customer support by phone didn't work. His physical office didn't have anyone on there and is a co-workspace. But take me advice- avoid and get an Uber or similar. Not sure if fault is with them or Attractions4us. To be fair, I have used Viator airport pick ups and tours all over the world and have never had cause to complain until today. I have requested refund from Viator and look forward to hearing from them. No apology from Attractions4us only a request for $55 dollars if we wished to rebook. We’d been up since 4am and needed to get to our hotel. I tried in several ways to contact driver/Attractions4us (phone, text, email).Įventually at 13.35 gave up and got an Uber (definitely recommend this to others arriving at Buffalo airport. Why didn’t the driver call us? Attractions4us first of all claimed s/he had phoned several times but no calks were received (I sent Attractions4us a screenshot to show no incoming calls). If he’d been waiting- where? Why hadn’t Attractions4us clarified with us where we should wait? Why did he leave when our booking was for 1 pm? Tried the first number for driver again but told he’d ‘waited an hour then left’. Also sent texts and emails stating where we were and that we were waiting for our airport pick up. Also contacted Attractions4us by phone (tried twice, first time got ‘cannot answer your call at the moment,next time left answerphone message. ![]() Tried again, left message on answerphone. At 12.51 received a message to contact our driver - straight away tried to ring but took a few minutes as was calling from UK phone so had to add credit. As this was a shared service we had booked (and had received confirmation from Viator of 13.00 pick up) we knew we’d have to wait. We had received our luggage by 12.20 so sat outside in indicated waiting area for pickup. Booked a shared airport pick up with Viator and partner Attractions4us.
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